Superb Customer Service
Frontpoint has one of the best customer services in the home security industry, boasting its customer-first policies such as a 30-day money-back guarantee and no fees if you move with your system. Although it isn’t the cheapest system available, it sure has plans affordable to different kinds of homeowners. With superb customer service, you’ll get your money’s worth.
As homeowners, it is crucial to have a security system in your house. Having one gives you the peace of mind you need whenever you’re out of the house. If you are looking for affordable and reliable professional monitoring, Frontpoint is the one you are looking for. It has premium DIY equipment that makes the setup as seamless as possible.
What sets Frontpoint apart from its competition is its commitment to providing quality customer service. Its impressive care towards its customers is probably the key reason why Frontpoint customers tend to stay longer than their initial contracts.
Here’s our full Frontpoint review.
Quality customer service
Effortless DIY installation
LTE cellular monitoring
30-day money-back guarantee
ConsNo landline or broadband options Smart home gear available on top plan only No exceptional home security abilities
Frontpoint Home Security Monitoring Plan
|Equipment and Activation Fees||
Frontpoint’s prices are affordable, but its base plan isn’t as cheap as its competitors like Vivint and ADT. Thankfully, Frontpoint’s DIY philosophy allows no installation or activation fees with any of its plans. If you move to a different house with your Frontpoint home security, you will not be paying any moving fees.
Frontpoint Review: Features and Benefits
- Effortless installation and setup
- Cellular monitoring
- Customer service
- Frontpoint mobile app
- Ready for home automation
Even though you’re not a very techie person, you can still install and set up Frontpoint equipment. It doesn’t need any tools, batteries, or drilling holes. The equipment you’ll be receiving are preprogrammed, from the control panel to the door and window sensors, Everything is already set up, connected, and ready to protect your home.
Frontpoint does not use contracts anymore. Instead, if you choose to do a monthly equipment plan, you may need to pay the rest of the equipment cost when you cancel, depending on your agreement.
You also have 30 days to see if Frontpoint is the one for you. The company offers a 30-day money-back guarantee, and it starts the day your system is delivered. If you decided that Frontpoint isn’t the one for you, all you have to do is let the company know and return the equipment within 30 days. You should be aware that shipping and restocking fees will be taken out of your final return credit amount.
With cellular monitoring, there are no wires a burglar can cut, and as long as your smartphone has a signal, your home is connected to the monitoring system. This is why it is one of the most reliable types of home security monitoring.
However, cellular monitoring is the only type of connection this home security offers. So if you live in a place with intermittent cell coverage, Frontpoint may be eliminated from your options. You might want to consider getting another security system that offers landline connections—like ADT or Protect America—if you live in a rural location, near the mountains or the ocean.
Another advantage of cellular monitoring is its ability to limit blackouts. Since Frontpoint monitors its systems through the LTE mobile network, you can still use it even when there’s a power outage, unlike internet or landline monitoring. A backup battery can always keep your system running during blackouts, which reduces the chance of interruptions in your home monitoring.
One of the highlighted benefits of Frontpoint is its superb customer service. Customers can reach the support line from 8 a.m. to 11 p.m. (EST) on weekdays and from 10 a.m. to 7 p.m. (EST) on weekends. Apart from that, it also has a 24-hour emergency line if you run into any serious problems. Its customer service representatives are friendly, helpful, and knowledgeable, which sets them apart from other companies.
With Frontpoint’s customized mobile app, you can easily control your alarm system remotely. It has a user-friendly interface and the ability to view a live feed from any of your security cameras. The app also has the option for users to integrate third-party smart home devices.
One of the things that customers would love about Frontpoint is that this home security is ready for home automation through Z-wave. This means that homeowners can integrate IoT devices such as smart light bulbs, smart garage door openers, and Amazon Alexa. This feature gives Frontpoint the edge over its competitors like SimpliSafe that aren’t as readily available for third-party products. If you don’t have any smart home equipment, don’t worry. Frontpoint also offers a wide range of smart home devices. If you already have one, it will work with Frontpoint as long as the devices use Z-wave technology.
Frontpoint Review: Equipment
With Frontpoint, you can choose from different equipment plans with the flexibility to build your package. The hub and keypad that comes with each package are tamper-proof. If an intruder tries to remove or smash it, the company will be alerted and will send help. It also offers per-sensitive sensors, which can help safeguard from false alarms when your dog runs around your house. The best part about this equipment is you can still use it with another company even if your contract is up or you decided to leave Frontpoint. If you want to create your equipment package, you’ll just need to buy each equipment you wish to have in your system.
Does the equipment I buy from Frontpoint have a warranty?
Yes, all of your equipment has a warranty as long as you are under contract for a professional warranty. Otherwise, your equipment is not. If you experience any issue with the equipment, all you need to do is contact Frontpoint’s customer service and provide you with the next steps.
I am just renting. Can Frontpoint home security work for me?
Since all Frointpoint’s equipment is wireless, it’s perfect for renters. You are not required to drill any hole to install the system, making it easier to bring your Frontpoint system if you move to another house. Be sure to check with your landlord about any rules or restrictions for security systems, such as installing security cameras where other residents could appear on the video.
Frontpoint Review: Is it worth it?
If extra security with high-quality professional monitoring is what you’re looking for, then Frontpoint is the one for you. With Frontpoint, you’ll be skipping the hassle of scheduling in-home safety inspections and professional installation because of its effortless DIY installation. It’s one of the best DIY security systems perfect for renters or anyone who’s planning to move.
What sets Frontpoint apart from its competitors is its superb customer service that always takes care of its customer needs. You also get top of the line equipment with a high-quality, reliable security system. It also has an effortless installation and overall reliability perfect for every kind of homeowner.